【Wellington, New Zealand】Customer Success Manager

OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.
We are a remote company, where everyone works from home. We work hard together to build a product we can be proud of and we see no reason to constrain ourselves to a physical office. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. Right now, we are hiring in England, India, Ireland, Israel, New Zealand, South Africa, and the USA. 
 
We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. This is a remote, entry level position which can be performed from anywhere in New Zealand. 

An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.

Responsibilities:

Answering phones and emails, providing support on a wide range of topics
Act as a trusted advisor to new and prospective customers
Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
Stay up-to-date by reading technical articles and receiving training for new features
Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances. 
 
 We are currently looking for individuals who can start their shift between 9am and 10am and end their shift between 6pm and 7:30pm with Thursday and Sunday off. 

Requirements:

Completed some classes from a top university in a relevant field (mathematics, computer science, linguistics, IT, physics, biology, chemistry etc.)
0-3 years of Customer Success/Support experience (SaaS experience preferred)
Analytical mindset with ability to quickly recognize patterns  
Able to master new software and systems effortlessly and quickly
Superb writing and communication skills: accurate, focused, and detailed
Excellent at multitasking and highly productive
Strong interpersonal skills

Preferred:

Salesforce experience
Familiarity with web development languages (HTML, CSS, Javascript, etc.)
Technical writing and/or copywriting skills at an advanced level
Employment details:

Full time position
100% work from home in a virtual environment 
Please note that the salary for this position is 37,000-46,000 NZ dollars per year.
 
What we offer:
 
Paid vacation days
Paid sick days 
Company provided laptop and headset
Opportunity to travel for the company’s biannual international retreats
 
 
apply this job on our official website