CUSTOMER ADVOCATE - BILLING CASH & COLLECTIONS - TAURANGA
Trustpower is one of only three major companies in the world offering bundled utility services to customers. As a result of its unique position in New Zealand, Trustpower has been the only 'Top 5' energy retailer to increase customer numbers over the last two years and is currently the fastest growing phone and broadband retailer. We pride ourselves on providing superb customer service - service that puts a real point of difference between us and our competitors.
The Role
As a Customer Advocate in the Billings, Cash and Collections team you will be focused on delivering a superior customer experience through accurate and timely account invoice creation, allocation of payments, and collection of debt. With a focus on retaining valued customers, your responsibilities include:
* Assisting in the delivery of accurate and timely statements.
* Proactively seeking opportunities to improve the accuracy of our data.
* Recommending and support initiatives that improve the customer experience, and reduce cost to serve.
* Providing well thought out solutions to issues raised by interrogating and interpreting data.
What do you need?
We're looking for someone with an inquiring mind and who will always look for ways to improve how we do things. Ideally you will come from a future-focused Telco and have a customer service background, but we are open about that. We do need you to have a can-do attitude, be energised and excited by change and progression, while ensuring your customer service is on point. You will have:
* Excellent relationship management skills and a passion for providing exceptional service.
* High attention to detail.
* Strong problem solving and analytical skills.
* An ability to pick up new systems and processes quickly identifying opportunities for improvement.
* The ability to think laterally.
About Us
This role is based at our Head office in Tauranga, or our offices in Oamaru. You will be provided with the proper training to ensure your ongoing success in the role. Our Tauranga office is designed around the concept of Activity Based Working; a creative way of working which promotes flexibility, and enables collaboration between individuals and teams. If you are looking for somewhere you can feel like you're part of a great team, this is your chance to get on board.
Any questions?
Jump on our website or contact Maggie via [email protected]
Otherwise, to view the full position description click 'Apply Now', which will direct you to our careers site.
Applications close 4pm, Tuesday 6 August, 2019.
The Role
As a Customer Advocate in the Billings, Cash and Collections team you will be focused on delivering a superior customer experience through accurate and timely account invoice creation, allocation of payments, and collection of debt. With a focus on retaining valued customers, your responsibilities include:
* Assisting in the delivery of accurate and timely statements.
* Proactively seeking opportunities to improve the accuracy of our data.
* Recommending and support initiatives that improve the customer experience, and reduce cost to serve.
* Providing well thought out solutions to issues raised by interrogating and interpreting data.
What do you need?
We're looking for someone with an inquiring mind and who will always look for ways to improve how we do things. Ideally you will come from a future-focused Telco and have a customer service background, but we are open about that. We do need you to have a can-do attitude, be energised and excited by change and progression, while ensuring your customer service is on point. You will have:
* Excellent relationship management skills and a passion for providing exceptional service.
* High attention to detail.
* Strong problem solving and analytical skills.
* An ability to pick up new systems and processes quickly identifying opportunities for improvement.
* The ability to think laterally.
About Us
This role is based at our Head office in Tauranga, or our offices in Oamaru. You will be provided with the proper training to ensure your ongoing success in the role. Our Tauranga office is designed around the concept of Activity Based Working; a creative way of working which promotes flexibility, and enables collaboration between individuals and teams. If you are looking for somewhere you can feel like you're part of a great team, this is your chance to get on board.
Any questions?
Jump on our website or contact Maggie via [email protected]
Otherwise, to view the full position description click 'Apply Now', which will direct you to our careers site.
Applications close 4pm, Tuesday 6 August, 2019.
