Software Support Specialist- Remote Dunedin , New Zealand

ScheduleOnce (www.scheduleonce.com) is an innovative and thriving software-as-a-service company that provides a feature-rich scheduling platform to businesses.

As a SaaS company, we operate virtually and globally. We see no reason to constrain ourselves to a physical office. A virtual operating model allows us to hire the best talent, no matter where they reside. It elevates the level of employee productivity and satisfaction, which correlates directly with our customers' satisfaction.
 
We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team as a Software Support Specialist. This is a remote, entry level position which can be performed from anywhere in New Zealand. 

An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.

Responsibilities:

Answering phones and emails, providing support on a wide range of topics
Act as a trusted adviser to new and prospective customers
Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
Stay up-to-date by reading technical articles and receiving training for new features
Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances. We are currently looking for individuals in New Zealand who are available to start in the early afternoon.
Requirements:

Completed some classes from a top university in a relevant field (mathematics, computer science, linguistics, IT, physics, biology, chemistry etc.)
0-3 years of Customer Success/Support experience (SaaS experience preferred)
Analytical mindset with ability to quickly recognize patterns  
Able to master new software and systems effortlessly and quickly
Superb writing and communication skills: accurate, focused, and detailed
Excellent at multitasking and highly productive
Strong interpersonal skills
Preferred:

Salesforce experience
Familiarity with web development languages (HTML, CSS, Javascript, etc.)
Technical writing and/or copywriting skills at an advanced level
Employment details:

Full time position
100% work from home in a virtual environment
Shift: early afternoon (start between 10am and 12pm/noon) Work Week: Mon - Fri
What we offer:

Paid vacation days
Paid sick days 
Company provided laptop and headset
Opportunity to travel for the company’s biannual international retreats 
 
 
Contact us at [email protected]